Most Common Issues
Login Issues
Can't remember password
Use the password reset feature to regain access to your account.
- Go to the login page
- Click "Forgot Password?"
- Enter your email address
- Check your email for reset instructions
Account locked after multiple attempts
Your account is temporarily locked for security reasons.
Email not verified
You need to verify your email address before logging in.
Vehicle Not Tracking
Vehicle not showing on map
- GPS device is powered on and connected
- Vehicle has cellular signal
- Device is properly installed and hasn't been tampered with
- Mobile app has location permissions enabled
Tracking data is delayed
- Poor cellular coverage in the area
- GPS device battery is low
- Vehicle is in a parking garage or covered area
Solution: Data should update once the vehicle moves to an area with better signal.
Mobile App Problems
App crashes or won't open
- Force close the app and reopen it
- Restart your phone
- Update to the latest app version
- Clear app cache (Android) or reinstall app (iOS)
Location not updating
- Location services enabled for FleetView app
- Background app refresh enabled
- Battery optimization disabled for FleetView
Data Synchronization
Changes not saving
- Check your internet connection
- Refresh the page and try again
- Clear browser cache and cookies
- Try using a different browser
Reports showing old data
- Refreshing the report page
- Adjusting the date range
- Clearing browser cache
Reports are updated every 15 minutes with the latest data.
Quick Fixes
Browser Issues
- • Clear browser cache and cookies
- • Disable browser extensions temporarily
- • Try incognito/private browsing mode
- • Update to the latest browser version
Mobile App Issues
- • Force close and reopen the app
- • Check location permissions
- • Ensure background refresh is enabled
- • Update app to latest version
Frequently Asked Questions
Why is my vehicle showing offline?
A vehicle shows as offline when we haven't received location data for more than 30 minutes. This usually happens when the GPS device loses power, cellular signal, or is in an area with poor coverage.
How often does location data update?
Location data updates every 30 seconds when the vehicle is moving, and every 5 minutes when stationary. Updates may be less frequent in areas with poor cellular coverage.
Can I track vehicles without GPS hardware?
Yes! You can use our mobile app for basic tracking. However, dedicated GPS hardware provides more reliable tracking, engine diagnostics, and tamper alerts.
What should I do if alerts aren't working?
Check your alert settings in the dashboard, verify your notification preferences, and ensure your contact information is up to date. Also check your email spam folder for alert notifications.
Still Need Help?
If you can't find a solution to your problem, our support team is here to help. We typically respond within 2 hours during business hours.